Safar Mitra – Privacy Policy

Information Collection & Protection Policy

Safar Mitra respects your privacy and is committed to protecting your personal data collected through the application and website.

1. Information We Collect

Customer Data: Name, phone number, pickup & drop locations, ride history, device information
Driver Data: Name, phone number, license details, vehicle details, and location during rides

2. How We Use Information

Match drivers with customers efficiently
Provide real-time ride tracking
Improve service quality and user experience
Send ride updates and booking confirmations
Prevent fraud and unauthorized activities
Ensure overall user and passenger safety

3. Location Data Usage

Assign drivers efficiently based on proximity
Track trips in real-time for safety
Improve safety monitoring and route optimization
Location tracking stops automatically after ride completion

4. Data Sharing Policy

Safar Mitra does NOT sell personal data to third parties
Data may be shared with assigned drivers/customers for trip coordination
Shared with government or law enforcement authorities if legally required
Shared with secure payment partners if needed

5. Data Security

We use reasonable technical and organizational safeguards to protect data
Protection against unauthorized access, misuse, alteration, and disclosure
However, no internet transmission is 100% secure

6. Data Retention

Data is retained for legal compliance and accounting obligations
Used for safety monitoring and service improvement
Users may request data deletion via support at safarmitraadmin@gmail.com

7. Policy Updates

Privacy policy may be updated anytime to reflect operational changes
Changes will be reflected inside the app and website
Continued use of Safar Mitra implies acceptance of updated terms